CSD (Customer Service Department)
Our customers need superior quality and value. Therefore we have a Customer Service Department, specifically trained:
- to offer our customers the best possible service and to try to exceed their expectencies in agreement with their needs and preferences
- To handle every job professionally but as a pleasing experience for every customer
- To implement and supervise technological and logistical state of the art services and developments to provide superior services to our customers
- To implement a quality system striving for constant improvement of our business processes
- To find innovative ways to support, facilitate and improve our customers business activities
- To offer an unique concept why customers prefer Adelantex as a business partner
- To offer full client specificic reporting, service detailing all elements of the movement from temperature control, insurance, customs tariffs, carrier fees, packaging requirements and other legal and safety issues.
Our CSD are professionals where standards of working are characterized by flexibility
and innovation to make the business our customers easier. They know that logistics are part of the production and quality chain of every product that needs to be shipped.